COURTER — VENUE TERMS

Version 1.0 | May 2026

These are the terms between your venue and Courter when your venue partners with us to host coaching sessions. They're written in plain English because it matters that you understand them.

By confirming the partnership in writing (email is fine), your venue agrees to these terms.

1. Who we are

Courter is a squash coaching booking platform operated by Sally Archibald, trading as Courter ("we", "us", "our"). Our website is courter.co.uk.

Courter connects players with vetted female squash coaches and books courts at partner venues on the coaches' behalf. We are not the coach's employer, and the coach is not our employee.

These terms are between Courter and the venue (the facility hosting the sessions) — not the individual signing on the venue's behalf.

2. What these terms cover

These terms set out the ongoing relationship between Courter and your venue. They cover how we book your courts, how the coaches access your venue, how money flows, and what each side is responsible for.

These terms are not the same as the Club Terms. The Club Terms cover an individual booking made by a club for a specific session. The Venue Terms cover the ongoing relationship that makes those bookings possible.

A venue may also act as a club from time to time (for example, booking a coach to cover its own club night). When that happens, the Club Terms apply to that specific booking — separately from these Venue Terms.

3. What Courter provides

  • Bookings from players actively looking for female coaching at your venue
  • Visibility on the Courter website — your venue listed with photos, opening hours, location, and session types offered
  • Marketing exposure through Courter's website, social media, and player communications
  • Court bookings handled on the venue's preferred system (online booking, phone, email — whatever your venue uses)
  • A single point of contact at Courter for any partnership questions
  • Vetted coaches with current qualifications, DBS checks, public liability insurance, and Coaches Club membership with England Squash
  • Support if anything goes wrong before, during, or after a session

4. What the venue provides

For the partnership to work, the venue agrees to:

Court access

  • Make courts available for Courter coaches to book at the agreed rate
  • Provide Courter with a login to the venue's court booking system, or another agreed process for booking courts (phone number, email contact, or member access)
  • Tell Courter if the booking process or login details change

Facilities

  • Make sure the courts are in usable condition — clean, lit, and free from damage
  • Make sure changing rooms and toilets are accessible during session times
  • Make sure heating, lighting, and any other venue facilities are working during session times
  • Tell Courter as soon as possible if courts are unavailable for any reason (closures, maintenance, events)

Coach access

  • Provide coaches with the means to enter the venue on time — entry codes, swipe cards, sign-in process, parking arrangements, court location
  • Issue access passes or keys to coaches where needed (returnable at the end of the partnership)
  • Tell Courter if access processes change so we can update all coaches

Communication

  • Provide a main contact at the venue for Courter (name, email, phone)
  • Respond to Courter messages in a reasonable time
  • Tell Courter if the main contact changes

5. Pricing and payment

Court rate

The venue and Courter agree on a court rate at the start of the partnership. This is the amount Courter pays the venue per session.

The rate may differ by time of day (peak / off-peak) or coach. Any agreed rate is confirmed in writing before bookings begin.

How the venue gets paid

Three options. The venue chooses one at the start of the partnership:

  • Direct booking: Courter books the court through the venue's booking system and pays the venue at the time of booking.
  • Bi-weekly bank transfer: Courter books the court through the venue's booking system. The venue does not take payment at the time of booking. Courter pays the venue every two weeks by bank transfer for all courts used in the previous two-week period.
  • Invoice from venue: Courter books the court through the venue's booking system. The venue invoices Courter monthly for all court bookings in the previous month. Invoices are payable within 14 days of the invoice date by bank transfer.

Changes to the court rate

Either side can propose a change to the court rate at any time. Changes apply to future bookings only — never to bookings already confirmed.

We ask for at least 30 days' notice of any rate change so we can update coaches and player-facing prices.

VAT

Courter is not currently VAT-registered. If your venue is VAT-registered, please show VAT on invoices to us where applicable.

6. Cancellations

Cancellations by the venue

If the venue needs to cancel a confirmed court booking (closure, maintenance, double-booking), tell Courter as soon as possible.

If court fees have already been paid by Courter for the cancelled booking, the venue refunds those fees back to Courter.

We understand things happen. We'll always work it out together.

Cancellations by Courter or the coach

If Courter or the coach cancels a court booking, we'll let you know as soon as possible. Whether the venue still charges for the court depends on the venue's standard cancellation policy.

Venue closures

If the venue closes for an extended period (refurbishment, seasonal closure, sale), tell Courter as soon as you can. We will pause new bookings until the venue reopens.

7. Coaches at the venue

Vetting

All coaches on Courter are vetted. They hold:

  • A current UK-recognised squash coaching qualification
  • Active Coaches Club membership with England Squash
  • Their own valid public liability insurance
  • A current DBS check (Enhanced level for coaches working with juniors)

These are verified through the England Squash database.

The venue can request confirmation of any coach's vetting status at any time.

Conduct

Coaches are expected to:

  • Arrive on time, in appropriate sports kit, prepared to coach
  • Treat venue staff, players, and other users with respect
  • Follow venue rules
  • Report any faults or problems to Courter (and to venue staff if urgent)
  • Leave the court and changing facilities as they found them

If a coach causes a problem at the venue (damage, conduct, missed bookings), tell Courter directly. We will investigate and respond.

Coach access passes

If the venue issues access passes, swipe cards, or keys to Courter coaches, the venue can ask for these to be returned if the coach leaves Courter or the partnership ends.

Courter will help retrieve any access materials when a coach leaves the platform.

8. Junior sessions and safeguarding

If junior sessions (players aged 5–17) take place at the venue, the venue confirms:

  • The venue's own safeguarding policy is in place and followed

The coach is DBS-checked and follows England Squash safeguarding guidance during the session itself. Sally Archibald is Courter's Designated Safeguarding Lead.

The venue remains responsible for the overall safeguarding environment of the venue (CCTV, access control, staff awareness, fire safety).

9. Marketing and use of venue name

What Courter uses

By partnering with Courter, the venue agrees that Courter may:

  • List the venue on the Courter website with name, address, opening times, photos, and session types offered
  • Use the venue's logo and photos in Courter marketing (website, social media, email, press)
  • Mention the venue by name in marketing copy, blog posts, and player communications
  • Tag the venue in social media posts

What the venue uses

The venue may:

  • Mention Courter in its own marketing (website, social media, member newsletters)
  • Use the Courter logo to indicate the partnership
  • Direct members to the Courter website to book sessions

10. Players

The venue agrees that Courter players are welcome at the venue for the duration of their booked session. Players are expected to follow venue rules.

The venue is not expected to provide membership, locker access, or any benefits beyond what's needed for the session itself, unless agreed separately.

If a player causes a problem at the venue, tell Courter directly and we will investigate and respond.

11. Liability

The venue's responsibility

The venue is responsible for:

  • The condition and safety of the venue, courts, and facilities
  • The conduct of venue staff, members, and other users at the venue
  • Compliance with health and safety, fire safety, and accessibility law
  • Holding adequate insurance for its premises and operations
  • Any injury, loss, or damage caused by the venue, equipment, or venue staff

The coach's responsibility

The coach is responsible for the coaching itself. The coach is an independent professional and holds their own public liability insurance.

Courter's responsibility

Courter is a booking agent. Our total liability to your venue for any claim arising from these terms is limited to the value of bookings Courter has made at your venue in the previous 3 months.

We are not liable for:

  • Injuries or damage caused by the venue, equipment, or venue staff
  • The conduct of players, coaches, or venue users
  • The coach's performance or coaching decisions during a session
  • Anything outside our reasonable control (severe weather, power failures, government restrictions, etc.)

12. Data and privacy

We handle your venue's data in line with our Privacy Policy ( courter.co.uk/privacy). In short:

  • We hold your venue name, address, contact details, and booking history
  • We share venue details (name, address, opening times, photos) publicly on our website
  • We don't share your main contact's personal details with players or coaches without permission
  • Your venue can ask to see, update, or remove its data at any time by emailing [email protected]

Confidentiality

If your venue shares commercially sensitive information with Courter (rates, booking patterns, staff details), Courter will treat that information as confidential and will not share it outside Courter without permission.

13. Ending the partnership

How either side can end it

Either Courter or the venue can end this partnership at any time, for any reason, by giving 30 days' written notice by email.

During the notice period:

  • Existing bookings will be honoured wherever possible
  • No new bookings will be taken at the venue after the notice date
  • Outstanding invoices will be settled
  • Access passes, keys, or any venue property held by Courter coaches will be returned

Immediate end

Either side may end the partnership immediately if the other side:

  • Seriously breaches these terms
  • Becomes insolvent
  • Acts in a way that brings the other side into disrepute

We'd much rather talk than walk away. If something isn't working, please tell Courter first — most issues can be sorted with a conversation.

14. Changes to these terms

We may update these terms from time to time. If we make a significant change, we'll email the venue's main contact and give at least 30 days' notice.

If the venue doesn't agree with a change, the venue can end the partnership in line with Section 13.

15. Disputes and questions

If something isn't working, talk to Courter first. Most issues are sorted with a conversation.

If we can't resolve something between us, these terms are governed by the laws of England and Wales, and any disputes will be subject to the jurisdiction of the English courts.

Email: [email protected]

Location: Manchester, UK

Courter Venue Terms v1.0 | May 2026