Courter — Coach Terms

Version 1.0 | May 2026

These are the terms between you (the coach) and Courter. They set out what you can expect from us, and what we ask from you in return. They're written in plain English because it matters that you understand them.

By making your profile visible on Courter, you confirm you have read and agree to these terms. You can review them at any time in your dashboard settings.

1. Who we are

Courter is a squash coaching booking platform operated by Sally Archibald, trading as Courter ("we", "us", "our"). We connect players with vetted female squash coaches at partner venues.

Courter is a booking agent. We handle discovery, booking, and payment. We are not your employer, and you are not our employee.

You are an independent professional. These terms do not create a partnership, employment relationship, or agency relationship.

2. What Courter gives you

A professional profile on our platform with your bio, qualifications, and photos
A personal coach dashboard where you manage your availability, rates, and bookings
Bookings from players actively looking for female coaching
Bi-weekly payment by bank transfer for completed sessions
No cost to join, no subscription, no listing fee
Court bookings handled on your behalf at partner venues
Marketing exposure through Courter's website, social media, and coach referrals
Support from Courter when things go wrong

3. What we ask from you

Qualifications and insurance

To be on Courter, you must hold all of the following, and keep them current for the entire time you're on the platform:

A current UK-recognised squash coaching qualification
Active Coaches Club membership with England Squash
Your own valid public liability insurance that covers your coaching work
A current DBS (Disclosure and Barring Service) check — Enhanced level if you coach juniors

We verify these through the England Squash database.

If any of these lapse, tell us immediately. We may ask you to hide your profile until they're back in place.

By joining Courter, you confirm that all qualifications, insurance, and certifications listed in your profile are genuine, current, and unexpired.

Conduct and standards

When coaching through Courter, we ask that you:

Arrive on time, prepared, and in appropriate sports kit
Run sessions that are safe, welcoming, and professional
Treat players, venue staff, and other coaches with respect
Follow England Squash safeguarding guidance at all times, especially around juniors
Communicate clearly with Courter and with players

Represent Courter's values — warm, confident, professional. Courter is a new way to play squash: female-led, forward-looking, and built around what players actually need. We're not interested in how things have always been done. As a coach on Courter, you help shape what comes next.

Repeated no-shows or short-notice cancellations are grounds for removal from the platform. If a player raises a complaint about a session, we'll investigate fairly and ask for your side of events before taking any action.

Equipment and balls

You are responsible for bringing the equipment needed to run your sessions. Venues provide the court — they do not provide coaching equipment.

This means you bring:

Squash balls suitable for every player you coach. A full range of bounce levels — single dot, double dot, blue dot, red dot, plus orange and green beginner balls for juniors and new players. The right ball depends on the player's ability, age, and the court conditions: advanced players need a double dot, while juniors (5–17) and beginners typically need a higher-bounce ball to keep the rally going. Players should not have to bring their own balls to a coaching session.
Basic coaching equipment. Cones, target spots, ladders, or any other kit you use to run drills. If your session style depends on specific equipment, it's on you to bring it.
Spare goggles where possible, especially for junior sessions (5–17). Eye protection is mandatory for under-19s in England Squash sanctioned sessions and strongly recommended for all juniors. If a junior arrives without goggles and you don't have a spare, the session cannot safely go ahead.

If you arrive without balls or essential equipment and the session can't run properly, that's treated the same as a coach cancellation — the player is refunded and you are not paid.

Responding to bookings

When a player books a session with you, you'll get an email asking you to accept or decline through a secure link. We ask that you:

Respond as quickly as possible, ideally within a few hours
Only decline if there's a genuine reason (illness, availability clash, etc.)

If you repeatedly miss booking requests without a clear reason, Courter will speak to you directly. We take a case-by-case approach — we'd rather talk than have rigid rules.

Cancelling a confirmed session

If you need to cancel a session you've already confirmed:

Give a minimum of 24 hours' notice wherever possible
Tell Sally as soon as you know ([email protected] or direct message)
We'll handle the player refund and rebooking

Short-notice cancellations are sometimes unavoidable (illness, emergencies). We understand. But repeated short-notice cancellations affect player trust in the platform — we'll talk to you if it becomes a pattern.

Availability

You set your own availability on your dashboard. We ask that you:

Keep it accurate and up to date
Give players a reasonable window to book
Update it promptly when your schedule changes

If your availability hasn't been touched for a long time, or you cancel multiple sessions in a row, we may reset it and ask you to refill it. This protects players from booking slots you can't actually offer.

Getting into the venue

You are responsible for getting yourself into the venue on time and ready to coach. This means:

Knowing how to access the venue — entry codes, reception sign-in, parking, court location
Asking the venue or Courter before your first session if anything is unclear
Arriving early enough to deal with any access issues (locked doors, busy reception, court not yet free)
Carrying the venue's contact details with you in case of a problem on the day

If a venue changes its access process (new code, new sign-in system), tell Courter so we can update other coaches.

Reporting venue faults

If something is wrong at the venue — lights not working, court damaged, changing rooms locked or unclean, heating off, broken equipment — please tell Courter as soon as you notice it ([email protected]).

Quick reporting helps us:

Get the venue to fix it before the next session
Warn other coaches and players if needed
Keep our partnership with the venue strong

If a fault means you genuinely cannot run the session safely (e.g. no lights at all, court unusable), contact Courter immediately and we'll handle the player refund or rebooking.

4. Players you meet through Courter

Courter spends time, money, and effort bringing players to you. In return, we ask that any ongoing bookings with players you meet through Courter continue through the platform.

This means:

If a player books you through Courter, future sessions with that player should also be booked through Courter
You shouldn't give players your personal phone number or email to arrange bookings directly
You shouldn't offer discounts in exchange for booking off-platform

We trust you on this. It's how Courter stays sustainable — and it's how we can keep bringing you new players.

5. Money

How you get paid

Players pay Courter at the point of booking via Stripe
Courter pays you every two weeks by bank transfer for all completed sessions from the previous two-week period
You'll see every booking and the amount owed on your dashboard

Your rate

You set your own rate for each session type in your dashboard. This is the amount you'll receive per completed session. You can change your rate at any time — it applies to new bookings only.

Courter's commission

Courter adds a commission on top of your rate to cover the booking platform, payment processing, marketing, and court administration. The commission varies by session type.

The commission is paid by the player as part of the total session price — it does not come out of your rate. What you set is what you're paid.

Changes to commission

Commission rates may change in future as the business grows. This does not affect what you get paid — your rate is yours.

Refunds and cancellations

If a player cancels more than 48 hours before the start time of a session: they get a full refund and you are not paid. We will let you know as soon as the cancellation comes in, so you have as much notice as possible.
There may be occasions where we agree that a player has a legitimate reason to cancel inside the 48-hour window (for example, bereavement, sudden illness, or genuine emergency) and we agree to refund them. We'll always let you know if this happens and explain why.
If a player cancels less than 48 hours before the start time of a session: you are still paid
If you cancel the session: the player gets a full refund and you are not paid
If a player doesn't show up: you are still paid

6. Your profile, bio, and photos

What's on your profile

Your Courter profile typically includes:

Your name and a short bio written by Courter (reviewed and approved by you)
Qualifications, DBS status, and insurance confirmation
Profile photo and gallery images
Venues you coach at
Session types you offer and your rates
Availability

Who owns the content

You own your bio and your photos. While you're active on Courter, you give us permission to use them on the Courter website, social media, and marketing materials to promote your coaching and the platform.

When you leave Courter:

Your permission ends for future marketing
Existing content already published (social media posts, blog articles, etc.) may remain
You can ask us to remove specific uses — we'll do our best

Photos for your profile

The photos on your Courter profile must be of you. We ask that you:

Send photos where you are clearly the focus
Make sure no other people's faces are visible in the background or alongside you
Avoid photos that include juniors (under 18) unless you have written consent from their parent or guardian

This protects the privacy of other players, parents, and children, and keeps Courter's safeguarding standards strong. If you're not sure about a photo, send it to Courter and we'll decide together.

7. Leaving Courter

You can leave Courter at any time. There's no notice period and no exit fee.

When you leave:

Let Sally know by email ([email protected])
Any bookings already confirmed must still be honoured — players have paid and the court is booked
Your profile will be hidden from the public site immediately
Your data will be kept for 6 months (for accounting, refunds, and in case you come back), then securely deleted
Final payment for completed sessions will be made on the usual bi-weekly cycle

8. When Courter might end the relationship

We'd rather talk than end a relationship. If there's a problem, Courter will speak to you first.

That said, Courter may remove a coach from the platform if:

Qualifications, insurance, or DBS lapse and aren't renewed
There's a serious safeguarding concern
There's repeated breach of these terms after a conversation
There's behaviour that damages player trust or Courter's reputation

9. Liability

Your liability

You are responsible for the coaching session itself. You coach as an independent professional, and liability for any injury, loss, or damage arising during a coaching session sits with you — which is why we require you to hold your own public liability insurance.

Courter's liability

Courter is a booking agent. Our total liability to you for any claim arising from these terms is limited to the commission earned on bookings in the previous 3 months.

Force majeure

Neither of us is liable for failure to deliver due to events beyond reasonable control (venue closures, severe weather, power failures, government restrictions, etc.).

10. Data and privacy

We handle your data in line with our Privacy Policy (courter.co.uk/privacy). In short:

We hold your contact details, bio, photos, and bank details securely. Your qualifications, insurance, and DBS status are held by England Squash — we verify these through their register, but we don't store copies.
We share your name, photo, and bio publicly on your profile
We share booking details with players when they book you (your name, venue, time)
We don't share your personal contact details with players
You can ask to see or delete your data at any time by emailing [email protected]

11. Changes to these terms

We may update these terms from time to time. If we make a significant change, we'll email you and give you at least 30 days' notice.

If you don't agree with a change, you can leave Courter at any time with no notice. Continuing to keep your profile visible after the notice period means you accept the updated terms.

12. Disputes and questions

If something isn't working, talk to Courter first. Most issues are sorted with a conversation.

If we can't resolve something between us, these terms are governed by the laws of England and Wales, and any disputes will be subject to the jurisdiction of the English courts.

Email: [email protected]

Location: Manchester, UK

Courter Coach Terms v1.0 | May 2026