COURTER — CLUB TERMS

Version 1.0 | May 2026

These are the terms between your club and Courter when you book a Courter coach to cover a session at your venue. They're written in plain English because it matters that you understand them.

By completing the booking, you confirm that you have authority to book on behalf of your club and that the club agrees to these terms for this booking.

1. Who we are

Courter is a squash coaching booking platform operated by Sally Archibald, trading as Courter ("we", "us", "our"). Our website is courter.co.uk.

Courter is a booking agent. We connect your club with a vetted female coach for the session you've booked. We are not the coach's employer, and the coach is not our employee.

These terms are between Courter and the club (the organisation booking the session) — not the individual making the booking.

2. What these terms cover

These terms apply to a single club session booking. Every time your club books a session through Courter, completing the booking confirms agreement to these terms for that booking.

If something about the booking changes (different coach, different time, different venue), the new booking is a new arrangement.

3. What Courter provides

A vetted female coach matched to your session details (date, time, venue, duration)
A booking confirmation with the coach's name and session details
An invoice for the agreed amount, sent after the session if not paid upfront
Support if anything goes wrong before, during, or after the session

We are not providing the court, the equipment, or the venue. Those are your responsibility (see Section 4).

4. What the club provides

The coach is turning up to run a session. For that to work, your club must provide everything the coach needs to do their job. By making this booking, the club agrees to:

Access

Make sure the coach can get into the venue on time — entry codes, sign-in details, parking, and the location of the court must be communicated to Courter at booking, or in good time before the session
Have someone available on site to let the coach in if the venue requires it
Provide a contact phone number for the day of the session in case there's a problem

The court and facilities

Reserve the court for the full duration of the session (plus reasonable time either side for the coach to set up and clear away)
Make sure the court is in usable condition — clean, lit, and free from damage
Make sure changing rooms and toilets are accessible for the coach and the players
Make sure heating, lighting, and any other venue facilities are working

Equipment

Provide any equipment the session needs — balls, cones, targets, protective eyewear, or anything else that's standard for the session you've booked
If your club expects the coach to bring specific equipment, tell us at the time of booking

Information about the session

Tell us at the time of booking who the session is for — number of players, ages, ability levels, and any specific goals or focus
Flag any special requirements — players with injuries, medical conditions, accessibility needs, or anything else the coach should know
Let us know if any players are under 18 (see Section 7 on safeguarding)
Confirm the format of the session — drills, match play, fitness, junior development, or whatever you've agreed
Don't change the format, focus, or session type on the day. The coach has prepared for what was booked. If you need to change the session, contact Courter in advance — last-minute changes can only be made if the coach agrees.

The coach will plan the session based on what you tell us. If the information is wrong or missing, the coach will adapt as best they can — but the session may not match what you expected.

People at the session

Make sure the players turn up on time
Make sure a club representative is on site for the duration of the session
For junior sessions: make sure parents or guardians are aware of the session and that England Squash safeguarding guidance is followed

5. What the coach does

The coach will:

Arrive on time, in appropriate kit, prepared to run the session
Run the session safely, professionally, and to the best of their ability based on the information provided
Treat all players, parents, and club staff with respect
Follow England Squash safeguarding guidance, especially around juniors

The coach will not:

Provide their own equipment
Take responsibility for unlocking the venue, court bookings, or facility issues
Take responsibility for locking up or securing the venue at the end of the session
Be liable for the conduct of players or parents
Coach beyond the booked session time without a separate arrangement

6. Payment

How the club pays

At checkout, the club chooses how to pay:

By card: Payment is taken at the time of booking via Stripe. The booking is confirmed once payment is successful.
By invoice: No payment is taken at the time of booking. After the session, Courter sends an invoice to the email address provided. The invoice covers the full session price (coach fee + Courter fee).

Payment terms (invoice option)

Invoices are payable within 14 days of the invoice date
Payment is by bank transfer to the account details on the invoice
Late payments may be charged interest in line with the Late Payment of Commercial Debts (Interest) Act 1998

VAT

Courter is not currently VAT-registered. Invoices will not include VAT. If this changes, we will give clubs notice and update invoicing accordingly.

What happens if the club doesn't pay

If an invoice is unpaid 30 days after the due date:

Future bookings from your club may be paused until the invoice is settled
We may pass the debt to a collections process
Your club will be removed from the platform until the matter is resolved

We'd much rather talk than chase. If there's an issue with the invoice or a problem paying on time, contact us at [email protected] and we'll work it out.

7. Booking coaches directly

Courter spends time, money, and effort matching clubs with the right coach. In return, we ask that any future bookings of a Courter coach by your club go through Courter — not directly with the coach.

This means:

If your club books a coach through Courter, future sessions with that coach should also be booked through Courter
Don't ask the coach for their personal contact details to arrange bookings off-platform
Don't offer a coach a different rate in exchange for booking directly

This protects the coach (who relies on Courter for vetting, payment, and admin) and protects Courter's ability to keep bringing coaches to your club.

If you'd like to book the same coach regularly, we can set up recurring bookings through the platform — just ask.

8. Photos and recording

The coach has not consented to being photographed, filmed, or recorded as part of the session.

If your club wants to take photos or video that include the coach (for social media, club records, or any other purpose), ask the coach on the day. If they say no, that's the end of it.

The coach will not photograph or record players at the session without the club's permission, and never without parental consent for juniors.

9. Junior sessions and safeguarding

If any players at the session are under 18, the club confirms that:

A parent, guardian, or designated club safeguarding lead is on site for the duration of the session
The club follows England Squash safeguarding guidance
The club has informed parents/guardians that a Courter coach (DBS-checked) is delivering the session
All juniors will wear protective eyewear during the session — this is a mandatory England Squash safety requirement for under-19s

The coach is DBS-checked and follows safeguarding best practice, but the club remains responsible for the overall safeguarding of juniors at their venue.

10. Cancellations

Cancellations by the club

If the club needs to cancel a confirmed session, contact us at [email protected] as soon as possible.

More than 48 hours before the start time of the session: No charge. The booking is cancelled, no invoice is raised.
Less than 48 hours before the start time of the session: The full session fee is still payable. The coach has held the time and turned down other work.

Cancellations by Courter or the coach

If the coach can't make the session (illness, emergency), we'll let you know as soon as possible and try to find a replacement coach. If we can't find a replacement, the booking is cancelled and no invoice is raised.

If the club fails to provide what's needed

If the coach turns up to a session and the club hasn't met its obligations under Section 4 (no court access, no lights, no equipment, no players, etc.) so the session cannot run:

The coach will be paid in full for the booked session
The club will still be invoiced in full

This is to protect the coach. They have given up their time to be at your venue and may have incurred travel costs at their own expense. If the session can't run because of something the club was meant to provide, that's the club's responsibility — not the coach's loss.

11. Liability

The club's responsibility

The club is responsible for:

The venue, the court, and all facilities
The conduct of players, parents, and club staff at the session
Safeguarding of juniors at the session (see Section 9)
Any injury, loss, or damage caused by the venue, equipment, or club staff
Any injury or harm caused to the coach by players, parents, or club staff at the session
Holding adequate insurance for its venue and activities

The coach's responsibility

The coach is responsible for the coaching itself. The coach is an independent professional and holds their own public liability insurance for their coaching work.

Courter's responsibility

Courter is a booking agent. Our total liability to your club for any claim arising from these terms is limited to the amount invoiced for the relevant booking.

We are not liable for:

Injuries or damage caused by the venue, equipment, or club staff
The conduct of players or parents
The coach's performance or coaching decisions during the session
Anything outside our reasonable control (venue closures, severe weather, power failures, etc.)

12. Data and privacy

We handle your club's data in line with our Privacy Policy ( courter.co.uk/privacy). In short:

We hold your club name, contact details, billing details, and booking history
We share booking details with the coach (date, time, venue, session info, junior status, special requirements)
We don't share your club's contact details with anyone outside Courter without permission
Your club can ask to see or update its data at any time by emailing [email protected]

Confidentiality

If your club shares information about players for safeguarding or coaching purposes (medical conditions, behavioural needs, accessibility requirements, anything else relevant), the coach will treat that information as confidential. It will only be used to deliver the session safely and appropriately, and will not be shared outside Courter without the club's permission.

13. Disputes and questions

If something isn't working, talk to Courter first. Most issues are sorted with a conversation.

If we can't resolve something between us, these terms are governed by the laws of England and Wales, and any disputes will be subject to the jurisdiction of the English courts.

Email: [email protected]

Location: Manchester, UK

Courter Club Terms v1.0 | May 2026